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Frequently asked questions
When will my order be shipped?
Order on a working day before 10:00 PM? Then we will ship your order the same day. In most cases, you will receive your package the next day, including on Saturdays.
Orders placed between Friday 10:00 PM and Monday 10:00 PM will be shipped on Monday. Usually, your order will then be delivered on Tuesday.
As soon as your package has been registered with the delivery service, you will receive a shipping confirmation via email with Track & Trace information. Please keep in mind that we are dependent on the delivery service and therefore cannot provide a guarantee regarding the exact time of delivery.
My package is marked as delivered, but I haven't received anything. What now?
First, check whether the package was left with the neighbours, around your home, or in a designated spot. Also, check the information in Track & Trace.
Unfortunately, it happens more and more often that the delivery service indicates that a package has already been delivered, while it is only delivered the next day. We therefore advise you to wait one day first. If you still have not received the package after that, please contact us at support@coblo.eu so that we can look into it with you.
When will my order be delivered?
The delivery service delivers most packages on the next delivery day, from Monday to Saturday. In some cases, delivery takes 2 business days.
During busy periods, such as in November and December, your package may be in transit for a little longer. You can follow the current delivery status via the Track & Trace link in your shipping confirmation.
What are the delivery costs?
We ship orders within the Netherlands and Belgium for free. For shipping to other countries within Europe, you pay a delivery fee of €4.95.
Is international shipping also available?
Yes, we ship to all countries within Europe. We offer free shipping on orders to the Netherlands and Belgium. For shipping to other European countries, you pay € 4.95 in shipping costs.
What should I do if my package is delayed?
First, check the Track & Trace link for the most up-to-date delivery information. During busy periods, a package may be in transit for longer. If the status does not change for an extended period or if delivery takes unexpectedly long, please contact us at support@coblo.eu.
What happens if my package is returned to Coblo?
If your package is returned to us by the delivery service, for example because it could not be delivered, please contact us at support@coblo.eu. We will look into whether we can resend the package and if any additional shipping costs apply.
Can I have my order delivered on a specific day or at a specific time?
No, it is currently not possible to choose a specific delivery day or time slot yourself when placing an order. You can, however, see when the delivery service expects to deliver your package via Track & Trace.
Do you also deliver on Saturdays?
Yes, the delivery service also delivers on Saturdays. If you order on Friday before 10:00 PM, your package can in many cases be delivered on Saturday. However, we are dependent on the delivery service for this and cannot guarantee the exact delivery day.
Can I have my order delivered to a pick-up point?
At the moment, we only offer home delivery. However, it may happen that the courier service takes the parcel to a collection point after a missed delivery attempt. You will be able to see this in your Track & Trace.
What happens if I'm not home?
If you are not at home, the delivery service will decide what happens to the package. For example, the package may be delivered to the neighbors, offered again at a later time, or taken to a pickup point. You can see where your package is via Track & Trace.
What should I do if my package arrives damaged?
That is of course not the intention. Please take clear photos of the packaging and the damaged product and send them along with your order number to support@coblo.eu. We will then look into a suitable solution with you as soon as possible.
Can I track my order?
Yes. As soon as your order has been registered with the delivery service, you will receive a shipping confirmation by email with Track & Trace information. You can use this to track the current status of your package.
How is my order packaged?
We pack every order as sustainably as possible, using the least amount of packaging material and completely plastic-free. At the same time, we ensure that your order is well protected so that your package is delivered to you neatly and in good condition.