Returns
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Frequently asked questions
What should I do if I want to return my order or a product?
It is, of course, possible that you have changed your mind, the item is not quite what you were looking for, or a child already has the gift. Unused items can be returned to us within 14 days of receipt.
You can easily register your return via our returns portal. To do so, enter your order number and the email address used to place the order. Once registered, you can print a shipping label and attach it to the package. Then, drop off the return package at a PostNL point.
As soon as we have received the item in good condition, we will refund the purchase amount within 14 days at the latest. The costs and risk of the return shipment are for the account of the sender.
When will I receive my refund?
Once we have received and processed your return in good condition, we will refund the purchase amount within 14 days at the latest. The amount will be refunded using the same payment method you used for the order.
Can I return a gift?
Yes, a gift can be returned if it meets our return conditions. To register the return, you will need the order number and the email address from the original order. The refund will be issued via the payment method originally used for the purchase.
What should I do if I have received an incorrect, damaged, or incomplete item?
That is, of course, not the intention. Please contact us as soon as possible at support@coblo.eu and include your order number. Please also include clear photos of the item received, the packaging, and any damage. We will then work with you to determine the best solution. In this case, do not register the item directly as a regular return so that we can provide you with the correct instructions first.
Can I return an item that was purchased at a different store?
Items purchased at another store or webshop cannot be returned directly to Coblo. Please contact the point of sale where you purchased the item for this. They will be able to assist you further with the return or warranty.
What are the return costs?
The costs for returning an order are at your own expense. You can see the exact return costs when registering your return in our returns portal. The risk of the return shipment lies with the sender until we have received the package.
May I open the packaging?
Yes, you may open the packaging to view and assess the product, just as you would in a physical store. Please handle the product and packaging with care. Do not use the product more than is necessary to assess its features and functionality.
Can I exchange a product?
It is not possible to exchange a product directly. You can return the item and then place a new order for the desired product yourself. As soon as we have received and processed your return, we will refund the purchase amount.
What is the refund policy?
As a consumer, you have the right to cancel your purchase within 14 days of receipt without giving any reason. This is known as the right of withdrawal or the statutory cooling-off period.
During this cooling-off period, you may view and assess the product as you would in a physical store. Please handle the product and the packaging with care. If a product has been used more than necessary to determine its nature, characteristics, and functionality, we may charge you for any depreciation in value.
Would you like to exercise your right of withdrawal? Please register your return within 14 days of receipt via our returns portal. After registering, you have another 14 days to send the product back to us. Always include your order number with the return shipment.
As soon as we have received and processed your return in good condition, we will refund the purchase amount within 14 days at the latest. The refund will be made using the same payment method you used for the original transaction. The costs and risk of the return shipment are at the customer's expense.